How To Complain About Your Insolvency Practitioner

If you’re using any form of debt management solution, you will be making use of the services of an insolvency practitioner. There are hundreds of insolvency practitioners out there and, as with all industries, the quality of each practitioner can vary. Whilst some are at the very top of their game, there are some less reputable practitioners who do not offer advice in the scrupulous spirit which leads to effective debt management.

There are a minority of insolvency practitioners out there who give the rest of the industry a bad name. They do almost anything to persuade you that their particular solution is the one you should use. They often use staff who have very limited understanding of the debt management solutions they are offering and, sometimes even use a script over the phone to ‘sell’ their service.

There are, however, many statutory requirements and Statements of Insolvency Practice which all insolvency practitioners must comply with and, if they fail to do so, they should be reported to the correct authorizing body. Many debtors who use insolvency practitioners are very vulnerable when they sign up for a particular service and may not know their rights. It is therefore important that you understand what behavior is acceptable from your practitioner and how to register a complaint if you do not receive the correct service.

Essentially, if you believe that your insolvency practitioner has acted unethically, improperly or unprofessionally you must notify the relevant authority. Here’s how:

  1. First, attempt to resolve the issue with your insolvency practitioner directly. This is often faster, less labour intensive and may help you get the resolution you require.
  2. If this is unsuccessful you must identify the appropriate body to complain to. All practitioners must give details of their governing body but if you cannot ascertain the correct party you can contact the government insolvency team on 0845 602 9848.
  3. Once you have identified the right service, you’ll need to go through their complaints procedure. These professional bodies are all monitors by the government so you can feel secure in the knowledge that your complaint will be handled carefully and properly. If you are asked to submit a letter of complaint you’ll need to include the following:
  • Your full name and your address
  • The name of your insolvency case
  • Photocopies of any documents involved in your complaint
  • Your insolvency practitioner’s name, company and address
  • Comprehensive details of your complaint
  • An outline of how you would like the complaint to be resolved

You can expect to receive a reply within 15 days of submission.

If you are a debtor using a trust deed, IVA or alternative debt management solution it is important to remember that your insolvency practitioner is not the law, or above the law. If you are unhappy with your treatment, it is vital that the problem is properly investigated and resolved.

Author: are a highly respected and reputable team of insolvency practitioners who strive to always provide the very best advice and the most effective guidance for their clients. For professional insolvency advice you can trust, contact today.

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